Contact

Our Business Hours

Monday to Sunday from 8 am to 10 pm CET.

To reduce waiting times, simply send us a callback request via the contact form or by e-mail to: direct[at]herando[.]com

Please leave your callback number. Our team will contact you as soon as possible.

Phone / Hotline

+420 228 884 177

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Your email requests will be answered as quickly as possible.

Your request will be processed within an hour.

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+420 228 884 177 Help / FAQ Contact

Necessary
Statistic

Necessary

These services and technologies are absolutely necessary for the operation of Herando and enable, for example, security-relevant functionalities. They also allow us to recognize whether you would like to remain logged in to your profile in order to provide you with our services more quickly when you visit our site again.

Cookie name Provider / Lifetime	Purpose
herando Herando / Session	Required to allow a user to remain logged in to a website without having to provide their username and password for each page they visit. Without this cookie, a user cannot navigate to areas of the website that require authenticated access.
herando-backend Herando / Session	Required to allow a user to remain logged in to a website without having to provide their username and password for each page they visit. Without this cookie, a user cannot navigate to areas of the website that require authenticated access.
cc Herando / 1 year	Stores consent to store cookies.
cid Herando / 1 year	Stores the ID of consent to store cookies.
frontend Herando / 2 hours	Required to allow a user to remain logged in to a website without having to provide their username and password for each page they visit. Without this cookie, a user cannot navigate to areas of the website that require authenticated access.
frontend_cid Herando / 2 hours	Required to allow a user to remain logged in to a website without having to provide their username and password for each page they visit. Without this cookie, a user cannot navigate to areas of the website that require authenticated access.
_GRECAPTCHA Google Recaptcha / 6 months	protects against bot requests

Statistic

In order to further improve our offerings, we collect anonymized data for statistics and analysis. We can use this data, for example, to determine the number of visitors and the effect of certain pages on our website and to optimize our content.

Cookie Name Provider / Lifetime	Purpose
_ga Google Analytics / 2 years	identifies unique users
_gid Google / 4 hours	tracks user behavior
_gat_* Google Analytics/ 13 months	reads and filters requests from bots
_gat_UA-* Google Analytics / 1 minute	controls the request rate
AEC Google / 6 months	used to detect spam, fraud and abuse
DV Google Ads / 1 day	provides ad serving or retargeting
OGPC Google Ads / 1 month	provides ad serving or retargeting
OTZ Google Analytics / 1 month	stores information about website traffic
NID Google / 6 months until 10 years	useful for playing YouTube videos embedded in the site
SNID Google Ads Optimization / 6 months	provides ad serving or retargeting
_fbp Facebook / 6 months	stores and identifies visitors via websites
datr Facebook / 9 months	Cookie for Facebook Pixel
locale Facebook / 1 week	saves the current language setting
oo Facebook / 13 months	saves the opt-out
sb Facebook / 11 months	saves browser details
m_pixel_ratio Facebook / Session	allows Facebook to test the page functionality

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