Frequently asked questions / FAQ

General questions about HERANDO

What is Herando?

The Herando company has set itself the task of uniting buyers and sellers of luxury goods.

Herando enables retailers, brokers or private sellers to offer their luxury goods (real estate, yachts and boats, cars, fine watches) to Herando and to present them to the appropriate clientele.

We are always looking for potential customers worldwide and offer both brokers and sellers as well as prospective buyers a service that also meets the highest demands.

Herando focuses exclusively on luxury goods and the appropriate clientele.

Advertise and sell

On the advertising portal of www.herando.com, private sellers and dealers can place and sell their noble real estate, yachts and boats, cars and watches professionally.

Herando ensures a suitable buyer and customer base in a permanent and target group-oriented manner.

Exclusivity

Sellers, buyers and brokers benefit from the pre-selection carried out by Herando, as this ensures that only checked and suitable people, brokers and companies are passed on to Herando's customers.

As a result, the circle of users is limited to those who are actually able to buy or sell the relevant goods.

Professionalism

Herando operates worldwide professional and target group oriented marketing using all possibilities, such as Google AdWords, search engine marketing, banner advertising, affiliate marketing, as well as a professional direct sales and thus ensures that the offers are constantly perceived by potential buyers.

Herando also takes care of the professional handling of every business and looks after customers (on request) from the first contact to the successful completion of a transaction.

The interplay of the factors of exclusivity, discretion and professionalism guarantees maximum sales success.

Discretion

Herando guarantees sellers and buyers maximum discretion.

If you would like to find out more about us or would like a personal consultation, please send us an email to: direct[at]herando[.]com, stating your contact details or use the contact form.

You can reach us by phone +420 228 884 177,

We will contact you shortly.

Your Herando team

Your request will be processed within an hour.

All Fields marked with * are required.

Privacy statement

Questions about registration & account

Do I have to register?

Registration is required with Herando to use the following functions:

  • Sell (incl. Advertisement management)
  • Post requests (incl. Advertisement management)

Registering with Herando is completely straightforward and only requires your email address and a password. After confirmation, you can then create your profile.

I don't have an account yet. How can I create one?

You can easily register on the Herando homepage. Click on the button Log in / My account , then a field opens where you can either log in (already registered users) or register. Now follow the instructions on the screen.
You will receive a message on your email address which you must confirm. After activation, you can create your profile. Our support team will be happy to help with any questions.

for registration

I've forgotten my password. What now?

If you have forgotten your password, please go to Login / My account and click on the button Forgot password . Enter your email address on the following page and click on the Reset password button. You will then receive an email from Herando with the link Reset password , which will guide you when you click on the Herando page. Enter the identical password twice and click on Submit . With this password you have access to your account again.

How can I change the email address that I have stored in my account?

You can change your email address by clicking on My Account in your account and then on My Profile . Change the stored email address and then click on the Save Profile button at the very end of the form. Your new email address is now stored in our system.

What happens to my user data?

You can find detailed answers to your questions in our privacy policy .

How can I delete my account?

If you want to delete your account, you can delete it under direct[at]herando[.]com order from us.

Questions about "Selling"

How can I advertise?

If you do not have a Herando user account:

Registration is required to advertise. for registration
  • Click on the Login / My Account button, you are already logged in, the My Profile field, and then enter your personal data in the form and save your entry.
  • Then you choose whether you are a private or commercial provider.
  • Choose your desired package. After payment, this will be activated and you can place your articles / requests in the appropriate section. Describe the details of your offer as precisely as possible and upload pictures of your offer.
  • After checking, your advertisement will be activated by us.

If you already have a Herando user account:

  • Log in with your email address and password.
  • Then choose whether you are a private or commercial provider. Go to the Place Offers button and select your desired package. After payment, this will be activated and you can place your articles / requests in the appropriate section. Describe the details of your offer as precisely as possible and upload pictures of your offer.
  • After checking, your advertisement will be activated by us.

I can't find my ad. When will it be released on Herando?

If you cannot find your advert on Herando, this can be for one of the following reasons:

  • The manual check has not yet taken place.
    Our quality management system checks ads manually before they are activated. It is possible that your advertisement is still being examined.

How can I delete my ad?

To delete an advertisement, log in, go to My Account , then to My Advertisements . Here you can see your advertisements by clicking on the trash symbol the advertisement will be deleted.

Who can I contact if I have further questions?

If you have any questions or suggestions, our support team is available at the email address direct[at]herando[.]com or by phone at +420 228 884 177 to disposal.

Questions for interested parties

How do I contact a provider?

In every advertisement there is a contact form for direct inquiries.

Why am I not getting results for my search?

Please check the correct spelling of your search terms.
There may be no suitable advertisements for your search query.

How can I advertise?

see under questions about "Selling"

Other questions

If you have any questions, please contact us at the email address direct[at]herando[.]com or by phone at +420 228 884 177 our support team is happy to help.